However, a disturbing trend started to emerge – pool owners often complained that the pool of their dreams turned out to be a hassle to maintain, a burden to service, and a source of constant frustration. Seeing that, we recognised these frustrations as a gap between the QUALITY of our pools and the REALITY of the customers not knowing how to operate and care for those pools once they were installed. Water balancing, pumps, skimmers, filters – it can be very overwhelming for some pool owners.
Instead, new pool owners need to be educated about their pools. Existing pool owners need to be saved from the work and time suck that comes with pool ownership. They all need to have their weekends rescued and be able to swim more and sweat less.